 |
Site Map | Français | About Us |  |
Customer Service | Products | Home | |
 |
|
|
 |
|
  |
 |
  |
||
|
Trade Bookselling Frequently Asked Questions Becoming A Scholastic Customer How do I become a Scholastic Customer? How can I contact Scholastic Canada's Customer Service Department? What are Customer Service's hours of operation? Trade Catalogues How do I obtain a Trade catalogue? Placing an Order How do I place my first order? What is your discount policy? Can I combine orders from different catalogues? Can I add to my order after I have placed it? Will I be able to order Educational items? Shipping and Returns How can I return merchandise? Where do I return merchandise? Do you charge shipping and handling? What is Scholastic's 100% Guarantee? Methods of Payment What are your payment terms? Can I use one cheque to pay for more than one invoice? Do you accept credit card payments? Author/Illustrator Information How can I arrange to have an author/illustrator visit my store or library? Media How do I request a review copy or an interview with an author? Costume Information and Event Kits How can I arrange to have Clifford or Geronimo Stilton visit my store? I’m holding an event in my store. Do you have any materials or event kits? Becoming A Scholastic Customer Q: How do I become a Scholastic customer? A: Please contact our Customer Service department. They will be able to guide you through the application process and provide you with a comprehensive New Accounts Kit. Below you will find some of the forms necessary for completing the application process, as well as general information about Trade accounts. Simply click on the form you would like to print, complete it and return it to Scholastic Canada using one of the methods listed below. Credit Application Form (79 Kb) Discount Agreement Form (86 Kb) Trade Returns Policy (28 Kb) These files are in PDF format. To print them, you will need Adobe Acrobat Reader software (version 4.0 or higher). If you do not have this software already intstalled, click here to download it FREE. If you require catalogues, please contact our Cutomer Service Department or see below. Q: How can I contact Scholastic Canada's Customer Service department? A: Please use one of the following methods to contact our Customer Service department: Telephone: Toll-Free: 1-800-268-3848 Locally: 1-905-887-7323 Fax: Toll-Free: 1-866-346-1288 Local and International: 1-905-472-7319 Yukon and N.W.T. call collect at 0-905-887-7323 You can E-Mail at custserve@scholastic.ca We are a member of the Canadian Telebook Agency S1188658 Q: What are Customer Service's hours of operation? A: Our telephones are open Monday to Thursday 8:00 am - 6:00 pm EST. Friday 8:00 am - 5:00 pm EST. Our Summer hours July 2nd - Labour day are weekdays from Trade Catalogues Q: How do I obtain a Trade catalogue? A: Trade catalogues can be obtained through our Customer Service Department or online in PDF form via our catalogue page. Placing an Order Q: How do I place my first order? A: You may mail or fax your completed new account application with your order and 50% pre-payment that is required. See Method of Payment. Any orders you place after the initial order can be faxed, mailed, phoned, sent by E-Mail or telebook and an invoice will be generated. See above for fax, phone, and E-Mail information. On-line ordering is not available at this time. Mailing Address: Catalogue Services Department Scholastic Canada Ltd 175 Hillmount Road Markham, Ontario L6C 1Z7 Q: What is your discount policy? A: We discount on a sliding scale and offer a 50% Non-Returnable policy if you prefer it to a sliding scale discount. Sliding Scale Discount for a Retail Bookstore: 1-24 assorted books . . . . . 20% 25-149 assorted books . . . 40% 150-299 assorted books . . .42% 300-499 assorted books . . . 43% 500 + assorted books . . . . . .45% *NON-RETURNABLE DISCOUNT . . . . 50% *All non-returnable business with Scholastic will be considered fully non-returnable on an ongoing basis. Non-Returnable accounts MAY NOT revert back to the sliding scale. The Retail Wholesale Discount Schedule - $20,000.00 net sales & over annually will receive a 50% discount. These accounts must be kept current and returns must be 20% or less of total annual sales. **Reviewed annually. Q: Can I combine orders from different catalogues? A:Yes you can. Orders that you place together from different catalogues will be combined and shipped together. Q: Can I add to my order after I have placed it? A: No. Any orders placed after an initial order will be entered into the system as a new order. Q: Will I be able to order Education items? A: The product found in the Education catalogues is available only to schools/school boards. These individuals must order directly from Scholastic. As you may or may not know, Scholastic Canada's Education Division has sales representatives across Canada who are servicing the school market. Shipping and Returns Q: How can I return merchandise? A: Returns may only be made between 3(three) & 12(twelve) months from the invoice date. All returns must be prepaid. Collect shipments will not be accepted. 'Returns' and claim number must be clearly marked on all cartons. Only full book returns EXCEPT, all movie tie-ins are strippable. All books must be resaleable (mint) condition and documentation must be included along with the ISBN. Returns are sent at customer's risk. Credit will not be issued on return shipments lost in transit. All returns will be credited at a flat rate of 46% unless invoice numbers accompany the return, in which case the return will be credited at the original purchased price.
For further information or to obtain a copy of our Trade Returns policy please click here: Trade Returns Policy. Methods of Payment Q: What are your payment terms? A: Scholastic's payment terms are net 30 days. Q: Can I use one cheque to pay for more than one invoice? A: Yes, you may use one cheque to pay for more than one invoice. Please be sure to include your Scholastic account number and your invoice numbers with your payment. Q: Do you accept credit card payments? A: Yes. You may use VISA or MASTERCARD if you wish to pay by credit card. Author/Illustrator Information Q: How can I arrange to have an author/illustrator visit my store or library? A: Most authors arrange their own visits to schools and libraries and have information about bookings on their websites. If you are a store wanting to arrange an event with an author, please contact: Denise Anderson Scholastic Canada Ltd 604 King Street West Toronto, Ontario M5V 1E1 DAnderson@scholastic.ca Media Q: How do I request a review copy or an interview with an author? A: Contact Nikole Kritikos at nkritikos@scholastic.ca Costume Information Q: How can I arrange to have Clifford or Geronimo Stilton visit my store? A: To make arrangements to have Clifford or Geronimo Stilton visit your store, please contact: Catherine Knowles Scholastic Canada Ltd 604 King Street West Toronto, Ontario M5V 1E1 cknowles@scholastic.ca Q: I’m holding an event in my store. Do you have any materials or event kits? A: Scholastic has several event kits, but there are also a lot of downloadable materials on www.scholastic.ca or www.scholastic.com. Contact your sales rep or Catherine Knowles at cknowles@scholastic.ca for more information. |
|
       |
 |
 |
|
|
Book Clubs | ClubsOnline | Book Fairs | Scholastic Education Booksellers | Éditions Scholastic TM & © - 1996 SCHOLASTIC Canada Ltd. All rights reserved. Privacy Policy | Web Privacy Policy | Web Terms of Use |
|